Terms of service

Last updated: 5 July 2026

These terms set out the basis on which SOS Cleaning Contracts provides cleaning services. By booking a service with us, you agree to these terms.

1. Our services

We provide commercial, end-of-tenancy, domestic, carpet and hard-floor, window and after-builders cleaning across Oxford, Oxfordshire and the Thames Valley. The exact scope of each job is agreed in your quote before work begins.

2. Quotes

Quotes are provided free of charge and are indicative and non-binding until confirmed in writing. A quote may be adjusted if the condition, size or access of the property differs materially from the information provided to us. We will always discuss any change with you before proceeding.

3. End-of-tenancy re-clean guarantee

For end-of-tenancy cleans, if your letting agent or landlord flags a cleaning item on the check-out inventory within 72 hours of our clean, we will return the same team to put it right at no additional cost. The guarantee covers items within our agreed cleaning scope and does not cover damage, wear, or issues arising after our visit.

4. Your responsibilities

• Provide safe access to the property at the agreed time
• Ensure utilities (water, electricity, heating where relevant) are available
• Tell us about any hazards, fragile items or special requirements in advance

5. Liability

We hold £5m public liability cover and are SafeContractor approved. We take reasonable care in carrying out our work. To the fullest extent permitted by law, we are not liable for pre-existing damage, wear and tear, or issues we could not reasonably have identified. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot lawfully be excluded.

6. Payment

Payment terms are set out in your quote or contract. For contracted commercial work, invoicing terms are agreed in advance.

7. Cancellation

Please give us as much notice as possible if you need to reschedule or cancel. Terms for contracted work are set out in your agreement.

8. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms? Email info@soscontracts.co.uk or call 01865 294661.